Taxiworld Limited privacy policy

This policy details how Taxiworld Limited uses and protects your data when using our website, taxiworld.co.uk, or your Taxiworld online account at driver.payment.taxiworld.co.uk.

We keep our privacy policy under regular review and we will place any updates on our webpage. This policy was last updated on 5th January 2023.

Who is responsible for managing your information?
Taxiworld Limited are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Policy.
What information do we collect?
Taxiworld Limited may collect the following data when you are using our services: name, address, phone number and email address. From drivers, we collect transaction data via our in-cab systems. From drivers and customers, we may request your bank account or card details. We may also collect location data in order to help prevent fraud.

We also collect website usage information. We do this using cookies (see section 6 below).
How do we use your information?
The information you provide may be used in a number of ways, for example:
- To enhance the safety and security of our users and services, including fraud prevention.
- To provide you with the information, products and services you ask for.
- For statistical purposes when we evaluate our range of services.
- To personalise repeat visits to our website.
- To tell you about other products and services we think may be of interest to you.
- To manage customer service queries.
Taxiworld Limited will not share your personal data with any third party without your consent.
When can we contact you in the future?
We would like to send you information about our own products and services. We may do this by post, telephone, email or SMS, unless you have told us that you do not wish to be contacted in this way. If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please send an email to support@taxiworld.co.uk.
How long will we hold your information for?
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
How do we use cookies?
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
How can you access and update your information?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at support@taxiworld.co.uk. Please note that we may charge a small administrative fee for the provision of this information.

We also want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. Please inform us of any changes to your personal data by email to support@taxiworld.co.uk.
Does this policy apply to linked websites?
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their privacy policies.
Who can you contact if you have queries about this privacy policy?
Please contact us if you have any questions about our privacy policy or information we hold about you.

By email: support@taxiworld.co.uk

Or write to us at:

Taxiworld Limited
84 Lister Street
Glasgow
G40BY